Terms & Conditions

Last updated: 17 September 2026

Welcome to Stay True Sounds. These Terms and Conditions govern your use of our
website, https://staytruesounds.com, and any purchases made through our online store.

By accessing this website, creating an account, placing an order, or purchasing any products
from us, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our website or placing an order.
If you do not agree with these terms, you should not use this website or purchase products from us.

1. Company Information

This website and online store are operated by:

• Business Name: Stay True Sounds
• Email Address: info@staytruesounds.co.za
• Telephone Number: +27 72 172 1052
• Website: https://staytruesounds.com

2. Applicable Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Where applicable, transactions conducted through this website are subject to relevant South
African legislation, including the Consumer Protection Act 68 of 2008, the Electronic
Communications and Transactions Act 25 of 2002 (“ECTA”), and the Protection of Personal
Information Act 4 of 2013 (“POPIA”).

Nothing contained in these Terms and Conditions is intended to exclude, restrict, or limit any
rights that a consumer may have under applicable South African law where such rights cannot
lawfully be excluded.

3. Use of This Website

You may use this website only for lawful purposes.

You agree that you will not:

• Use the website in any way that violates applicable law;
• Attempt to gain unauthorised access to the website, server, databases, or related systems;
• Introduce viruses, malware, malicious code, or other harmful technology;
• Use automated systems to scrape, copy, or extract website content without permission;
• Impersonate another person or provide false information;
• Interfere with the operation or security of the website; or
• Use the website for fraudulent purposes.

We reserve the right to suspend or restrict access to the website where we reasonably believe
that a user has violated these Terms and Conditions.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images,
dimensions, colours, prices, and other information displayed on our website are accurate.

Product images are provided for illustrative purposes. Actual colours and appearance may vary
depending on photography, lighting, manufacturing variations, and the device or screen used to
view the website.

Where product dimensions or measurements are supplied, minor variations may occur.

We reserve the right to update, modify, replace, or discontinue products at any time, subject
to any existing confirmed orders and applicable consumer legislation.

5. Product Availability

All products are subject to availability.

Displaying a product on our website does not guarantee that the product is currently available
or that we will be able to fulfil an order.

If a product becomes unavailable after you have placed an order, we will notify you as soon as
reasonably possible.

Where we are unable to fulfil an order, any amount already paid for the unavailable product will
be refunded using the original payment method, where reasonably possible.

6. Pricing

All prices displayed on the website are stated in South African Rand (ZAR), unless otherwise indicated.

Prices include VAT where applicable, unless expressly stated otherwise.

Delivery, shipping, courier, or other applicable charges may be added to your order and will
ordinarily be displayed before you complete checkout.

We reserve the right to change our prices at any time. Price changes will not affect orders that
have already been accepted and paid for, except where permitted by law.

7. Pricing and Website Errors

We take reasonable steps to ensure that prices and product information displayed on our website
are correct. However, errors may occasionally occur.

If a product is incorrectly priced or contains an obvious error, we may contact you before
processing the order to advise you of the correct information.

Where an order cannot lawfully or reasonably be fulfilled because of a genuine and obvious
pricing or system error, we may cancel the affected order and refund any payment received,
subject to applicable consumer law.

8. Placing an Order

Products placed in your shopping cart are not reserved until your order has been successfully
submitted and, where required, payment has been received.

Before placing an order, you are responsible for checking that the products, quantities,
delivery details, and contact information contained in your order are correct.

After placing an order, you may receive an automated email confirming that your order has been
received. This acknowledgement does not necessarily mean that the order has been accepted.

An order is accepted once we confirm acceptance, begin processing the order, dispatch the goods,
or otherwise indicate that the order has been approved.

9. Refusal or Cancellation of Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• The product is unavailable;
• Payment has not been received or authorised;
• Fraud or unauthorised activity is suspected;
• Incorrect information has been supplied;
• An obvious pricing, technical, or product information error has occurred;
• We are unable to deliver to the supplied delivery address; or
• We are required to do so by law.

Where we cancel an order after receiving payment, we will refund amounts due to you in
accordance with applicable law.

10. Payment

Payment must be made using one of the payment methods made available during checkout.

Available payment methods may include:

• Credit or debit card;
• Instant EFT;
• Electronic funds transfer;
• Payment gateway services;
• Store credit or vouchers; and
• Any other payment method displayed at checkout.

Payment processing may be performed by independent third-party payment providers.

We do not necessarily receive or store your complete card details. Card and payment details may
instead be processed directly by the applicable payment gateway.

An order may not be processed or dispatched until payment has been successfully confirmed.

11. Payment Security

We and our payment service providers take reasonable technical and organisational measures to
protect payment transactions.

Despite reasonable security precautions, no internet-based system can be guaranteed to be
completely secure.

You are responsible for keeping your account details, passwords, and payment credentials secure.

12. Delivery

We deliver to the areas indicated on our website or during checkout.

You are responsible for providing a complete and accurate delivery address and ensuring that
someone is available to receive the order where required.

Delivery times displayed on the website are estimates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Courier delays;
• Weather conditions;
• Public holidays;
• Strikes or industrial action;
• Road closures;
• Load shedding or infrastructure interruptions;
• Supplier delays;
• Customs procedures where applicable; or
• Other events beyond our reasonable control.

Nothing in this clause limits any statutory rights you may have regarding delivery or performance.

13. Delivery Charges

Delivery charges are calculated according to factors such as delivery location, order value,
product size, product weight, or the selected delivery method.

Applicable delivery charges will ordinarily be displayed before checkout is completed.

14. Failed Delivery

If delivery cannot be completed because you supplied an incorrect address, failed to provide
reasonable access to the delivery location, or failed to receive the order after reasonable
delivery attempts, additional delivery charges may apply where permitted by law.

We may contact you to arrange redelivery or collection.

15. Inspection on Delivery

You should inspect your order as soon as reasonably possible after delivery.

If an item is damaged, defective, incorrect, or missing, please contact us promptly at
hello@staytruesounds.com and provide your order number together with reasonable details
of the issue.

16. Returns

Returns will be handled in accordance with applicable South African consumer legislation and
our Returns and Refund Policy.

Where a return is not based on a statutory right, we may require that returned products:

• Are returned within the period stated in our Returns Policy;
• Are unused and in a resalable condition;
• Include their original packaging, accessories, manuals, and labels where reasonably applicable;
• Have not been altered, personalised, damaged, or improperly used; and
• Include proof of purchase.

These requirements do not override any rights you may have under the Consumer Protection Act,
ECTA, or other applicable legislation.

17. Cooling-Off Rights for Electronic Transactions

Where the Electronic Communications and Transactions Act applies, a consumer may have the right
to cancel certain electronic transactions within the cooling-off period prescribed by law.

The availability of a cooling-off right depends on the nature of the goods or services and the
circumstances of the transaction.

Certain goods and services may lawfully be excluded from statutory cooling-off rights.

Where a statutory cooling-off right applies, the customer may be responsible for the direct cost
of returning the goods where permitted by law.

18. Products That May Not Be Eligible for Change-of-Mind Returns

Subject always to applicable consumer legislation, certain products may not be eligible for
return simply because you have changed your mind.

These may include:

• Personalised or custom-made goods;
• Goods made specifically to your specifications;
• Perishable products;
• Products that deteriorate or expire rapidly;
• Sealed products that are unsuitable for return for health or hygiene reasons once opened;
• Digital products or electronically supplied content where applicable;
• Products that have been materially altered after delivery; or
• Other products excluded from cancellation rights under applicable law.

This clause does not exclude your rights in respect of defective, unsafe, unsuitable, or
incorrectly supplied goods where applicable.

19. Defective or Damaged Products

If products supplied by us are defective, unsafe, damaged, or fail to meet applicable statutory
standards, you may have rights under the Consumer Protection Act.

Depending on the circumstances and applicable legislation, remedies may include repair,
replacement, or refund.

We may reasonably inspect returned goods to determine the nature and cause of the reported defect.

20. Incorrect Products

If we supply a product that differs materially from the product you ordered, please notify us as
soon as reasonably possible.

Where appropriate, we will arrange for the incorrect item to be collected or returned and the
correct item to be supplied, or provide another remedy in accordance with applicable law.

21. Refunds

Approved refunds will ordinarily be processed using the original payment method, unless another
arrangement is agreed or reasonably necessary.

Processing times may vary depending on your bank, card issuer, or payment provider.

Refunds required by law will be processed within the applicable statutory timeframes.

22. Exchanges

Where exchanges are offered, they are subject to stock availability.

If the replacement product is more expensive than the original product, you may be required to
pay the difference.

If the replacement product is cheaper, any applicable balance will be handled in accordance with
our refund or store-credit procedures and applicable law.

23. Manufacturer Warranties

Certain products may include a manufacturer’s warranty.

Manufacturer warranties are subject to the manufacturer’s own terms and conditions and are in
addition to any statutory rights you may have.

A manufacturer’s warranty does not replace or limit any rights that cannot legally be excluded
under South African consumer legislation.

24. Gift Cards, Coupons and Promotional Codes

Gift cards, discount codes, vouchers, and promotional offers may be subject to additional terms
communicated at the time they are issued.

Unless otherwise stated:

• Promotional codes may not be exchanged for cash;
• Only one promotional code may be used per order;
• Promotions may not be used retrospectively;
• Promotions may apply only to selected products;
• Promotions may have minimum spend requirements; and
• Promotions may expire on the stated expiry date.

Nothing in these promotional conditions will override statutory rights where applicable.

25. Accounts

You may be permitted or required to create an account when using our website.

You are responsible for ensuring that the information associated with your account is accurate
and kept up to date.

You are responsible for maintaining the confidentiality of your login credentials and for
activity carried out using your account, except where such activity occurs due to circumstances
for which you are not legally responsible.

Please notify us immediately if you believe that your account has been accessed without
authorisation.

26. Privacy and Personal Information

We process personal information in accordance with applicable data protection legislation,
including POPIA.

Information we collect may include:

• Your name;
• Contact details;
• Billing and delivery addresses;
• Order history;
• Account information;
• Transaction information;
• Website usage information; and
• Other information reasonably required to provide our products and services.

Further information regarding how we collect, process, store, and protect personal information
is contained in our Privacy Policy.

27. Cookies

Our website may use cookies and similar technologies to operate the website, remember user
preferences, analyse website usage, improve functionality, and provide relevant content.

Further information is available in our Privacy Policy.

28. Marketing Communications

Where permitted by law, we may send you marketing communications if you have provided the
required consent or where another lawful basis exists.

You may unsubscribe from electronic marketing communications using the unsubscribe mechanism
provided in the relevant communication or by contacting us.

Transactional communications relating to orders, payments, security, or your account are not
necessarily marketing communications and may still be sent where reasonably required.

29. Third-Party Services

Our website may use or link to third-party services, including:

• Payment gateways;
• Courier and delivery providers;
• Analytics providers;
• Marketing platforms;
• Social media platforms; and
• Other service providers.

These third parties may have their own terms, conditions, and privacy policies.

We are not responsible for the operation or content of independent third-party websites or
services except to the extent that responsibility cannot legally be excluded.

30. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to
Stay True Sounds.

This includes, without limitation:

• Logos;
• Trade names;
• Website designs;
• Text;
• Graphics;
• Photographs;
• Videos;
• Product descriptions;
• Software;
• Source code; and
• Other website content.

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit our
intellectual property without prior written permission, except where permitted by law.

31. Reviews and User-Submitted Content

If you submit a product review, comment, photograph, testimonial, or other content to our
website, you confirm that you have the right to submit that content.

You may not submit content that is unlawful, defamatory, fraudulent, discriminatory, threatening,
abusive, obscene, infringes third-party rights, or contains malicious software.

We reserve the right to moderate or remove user-submitted content where reasonably necessary.

32. Website Availability

We aim to keep our website accessible and operational but do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades,
network failures, hosting issues, or circumstances beyond our reasonable control.

33. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect,
incidental, special, or consequential losses arising from your use of the website or purchase of
products where such liability may lawfully be excluded.

Nothing in these Terms and Conditions is intended to exclude or limit liability where doing so
would be unlawful, including any rights or remedies available to consumers under applicable
South African consumer protection legislation.

34. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable
control, to the extent permitted by law.

Such circumstances may include:

• Natural disasters;
• Floods, fires, or severe weather;
• War or civil unrest;
• Government restrictions;
• Strikes;
• Transport interruptions;
• Power failures;
• Telecommunications failures;
• Cybersecurity incidents;
• Supplier failures; or
• Other circumstances outside our reasonable control.

35. Complaints

If you have a complaint regarding an order, product, service, or this website, please contact us:

• Email: hello@staytruesounds.com
• Telephone: +27 72 172 1052

Please provide your name, order number where applicable, a description of the issue, and any
supporting documentation that may assist us in resolving your complaint.

36. Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes to our business,
website, products, processes, or applicable law.

Updated Terms and Conditions will be published on this page together with an updated revision date.

Changes will not retrospectively remove rights that have already accrued to you under an existing
transaction or applicable law.

37. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or
unenforceable, that provision will be treated as severable to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by law.

38. No Waiver

A failure or delay by us to enforce any provision of these Terms and Conditions does not
constitute a waiver of that provision or any other right.

39. Entire Agreement

These Terms and Conditions, together with any applicable Privacy Policy, Returns Policy,
Delivery Policy, and other policies referred to on this website, constitute the agreement
between you and us relating to your use of the website and purchases made through the online store,
subject to applicable law.

40. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and through any
consumer dispute resolution mechanisms that may be available to you.

Nothing in this clause prevents a consumer from exercising any right to approach a regulator,
tribunal, ombud, court, or other authority where permitted by law.

41. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Stay True Sounds
South Africa

Email: hello@staytruesounds.com
Telephone: +27 72 172 1052
Website: https://staytruesounds.com